FAQs

1.How long does it take to receive the goods after placing an order?
Receiving time=Processing time+Shipping time

Processing Time:

Express Shipping Order : 10-12working days

Rush Order: 5-8working days

Shipping time： 5-8working days

2.How do I add my custom sizes/colors?
Note the size/color in the "Special Instruction" section on the order page;

Or send the order number and your size/color to the customer service email:service@miabel.co.uk.

3.How do I choose a size that's right for me？

We offer standard sizes or you can note your bust, waist, hips, and height so that we can customize the dress for you according to your size.

4.Can I receive a refund/return upon receiving the goods?

You can refer to the refund policy we placed at the bottom of the website. We have a detailed refund/return policy.
5.How can I track my order?

 Track your order by logging into my acount. You'll receive updates at each stage. For assistance, contact us via email or live chat - we're here to help!

6.Why was my payment declined?

Common reasons include bank restrictions or card usage patterns. We accept Credit/Debit Cards (Visa, MasterCard, AMEX). Try another payment method or contact your bank, then place your order again.

7.How can I ensure the size and color work perfectly for me?

We understand the importance of a perfectly fitted dress. To ensure a great fit, please select your size according to the size chart or provide us with your exact measurements when placing your order. Colors may appear slightly different due to monitor settings, photography lighting, and surroundings.

We support custom dresses. You can note your size information on your order, or send your size information and the order number after you place the order to our customer service email, and we will help you customize the dress according to your size.

8.Frequently asked question
If you have any more questions, please feel free to contact our customer service email: service@miabel.co.uk
We will reply to you within 24 hours.